The 2026 Customer Complaints Benchmarking Anonymized Participant Report benchmarks ten leading companies in nutrition, beauty, and personal care across 40 questions and eight practice areas, and it presents overall and section scores, panel-level benchmarks on tracking, intake, resolution speed, thresholds, and measurement, along with a scorecard and response summary for each participant.
All participant companies are identified by number only. Brand and product names, regions and markets, respondent job titles, named software, and any operational detail specific enough to identify a single participant have been removed. Every score and the substance of every response were retained. Company numbering follows the overall score, so Company 1 holds the highest score on the 0 to 100 scale.